Frequently Asked Questions
Have questions about our products, or services? Find answers to the most common inquiries here
How long does it take to ship my order?
Standard shipping: All products except those which are Made to Order are fulfilled and shipped via standard shipping, to arrive at your door in 6-9 business days after the date the order is placed.
Priority Express shipping: Most of our products are available for expedited shipping, to arrive in 3-5 business days after the order is placed.
How fast will my order be processed?
We process all non-personalized orders placed before 12PM (on non-holiday weekdays) 1 - 2 business days after the order is placed. During promotional periods, including our Archive Sale, orders may take up to 3-4 business days to process. Please note that we do not process, ship or deliver orders on Saturdays, Sundays or on the following holidays.
What is your international return policy?
We accept international returns of unused and unworn products within 30 days of shipment of your order; however, Cuyana does not support pre-paid international return labels at this time. For domestic returns, see our domestic return policy.
Can I return online orders in your store locations?
Yes, you are welcome to return online orders in one of our store locations. Please provide your order number with the return in store.
Returns & refunds
What is your return policy?
To initiate a return or exchange, please log into your account, go to the 'Order History' section, and select the order you wish to return. Follow the provided instructions to complete the process.
How long does it take to process a refund?
Refund processing times depend on the company and payment method used. Generally:Credit/Debit Cards: 3–10 business days.
Do I have to pay for return shipping?
Customer-paid returns for unwanted items (especially international orders.
How often do you release new collections?
Brands release seasonal collections (Spring, Summer, Fall, Winter), while others drop monthly or limited-edition.